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TROUBLESHOOTING GUIDE (CONTINUED)
SYMPTOMS POSSIBLE CAUSE(S) SOLUTION
The bar code may
have been printed
incorrectly
Check if it is a check
digit/character/or border problem
The scanner is not
configured correctly
for this type of bar
code
Check if check digits are set
properly
Scanner beeps
at some bar
codes and NOT
for others of the
same bar code
symbology
The minimum symbol
length setting does not
work with the bar code
Check if the correct minimum
symbol length is set
Keyboard Wedge Only
The unit scans
the bar code
but there is no
data
Configuration is not
correct
Make sure the scanner is
configured for the appropriate
mode.
The unit scans
but the data is
not correct
Configuration is not
correct
Make sure that the proper PC
type AT, PS2 or XT is selected.
Verify correct country code and
data formatting are selected.
Adjust intercharacter delay
SYMPTOM
The unit is
transmitting
each character
Configuration is not
correct
Increase the interscan code
delay setting. Adjust whether the
F0 break is transmitted. It may
be necessary to try this in both
settings.
Alpha
characters
show as lower
case
Computer is in Caps
Lock mode
Enable Caps Lock detect setting
of the scanner to detect whether
the PC is operating in Caps Lock