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TROUBLESHOOTING GUIDE (CONTINUED)
SYMPTOMS POSSIBLE CAUSE(S) SOLUTION
The host is
receiving data but
the data does not
look correct.
The scanner and host
may not be configured
for the same interface
font.
Check that the scanner and the
host are configured for the same
interface font.
Characters are
being dropped.
Intercharacter delay
needs to be added to
the transmitted output.
Add some intercharacter delay
to the transmitted output by
using the MetroSelect
®
Programming Guide (MLPN 00-
02407A-1 and 00-02407A-2).
Aux port operation with any interface
Trouble with the
Aux port
Scanner.
Refer to the user guide provided
with the slave scanner.
Cable [MLPN 54-54667]
may not be connected
to the proper port.
Ensure Aux port scanner is
connected to the MS7600 com
port marked “Aux” port.
* The MS7600 must be
programmed to enable the
“Aux” port.
Aux port
Scanner
powers up but
data is not
relayed to the
host.
The “Aux” com port
may not be operating
properly.
The Aux port scanner must be
configured to send “slave”
formatted data (reserve
code 32).
* Use MetroSet
®
.
For the Auxiliary interface, choose “HoloTrak Decode”.
All remaining parameters will be automatically chosen.
USB Only
The scanner
Powers up ok,
scans ok but
does not
communicate.
The USB Port is not
operating correctly.
Check that the scanner is
programmed for USB operation.
Check that the host’s USB port
is enabled.