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TROUBLESHOOTING GUIDE (CONTINUED)
SYMPTOMS POSSIBLE CAUSE(S) SOLUTION
Everything
works except
for a couple of
characters
These characters may
not be supported by
that country’s key look
up table
Try operating the scanner in Alt
mode
RS-232 Only
The unit is
transmitting
each character
Configuration is not
correct
Increase the interscan code
delay setting. Adjust whether the
F0 break is transmitted. It may
be necessary to try this in both
settings.
Alpha
characters
show as lower
case
Computer is in Caps
Lock mode
Enable Caps Lock detect setting
of the scanner to detect whether
the PC is operating in Caps Lock
Everything
works except
for a couple of
characters
These characters may
not be supported by
that country’s key look
up table
Try operating the scanner in Alt
mode
Com port at the host is
not working or
configured properly
Cable not connected
to the proper com port
Power-up OK
and scans OK
but does not
communicate
properly to the
host
Com port not
operating properly.
Check to make sure that the
baud rate and parity of the
scanner and the communication
port match and the program is
looking for “RS-232" data