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Important If you’ve added a work email account to the Mail app, security policies might require you to use a
password instead of a PIN or picture password.
Account password
If you use a strong password and change it regularly, you can help keep your Surface more secure. For more info
about strong passwords, see Tips to create strong passwords and passphrases on Windows.com.
Note If you think you think your Microsoft account has been blocked or hacked, see Get back into your Microsoft
account if it's been blocked or hacked on Windows.com
Change your password
Here’s how to change your password:
1. Open the Settings charm and then tap or click Change PC settings.
2. Choose Users (on the left).
3. Under Sign-in options, tap or click Change your password. Follow the instructions, and then tap or click
Next.
4. Follow the instructions, and then tap or click Finish.
Note For other password related questions, see Passwords in Windows 8: FAQ on Windows.com.
I forgot my password
If you've forgotten your password, there are several ways to retrieve or reset it:
If you're using a Microsoft account (email and password), you can reset your password online at
account.live.com.
If you're using a local account, use your password hint as a reminder.
Have someone with an administrator account on your Surface sign in and change your password for you.
(The account created during Windows setup is an administrator account.) To find out how to change
other people’s passwords, see Change your password on Windows.com. To find out if an account is an
administrator account, see What type of account do I have? in this guide.
If you've tried these suggestions and still can't sign in, contact Surface support on Surface.com.
Choose when a password is required
You can control when a password is required to sign in to Surface. Here’s how: