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Troubleshooting and Support
Windows 7 provides richer built-in troubleshooting capabilities so consumers can resolve more technical
issues on their own. If a call to the help desk is unavoidable, Windows 7 gives you the tools you need to
resolve the issue quickly.
Problem Steps Recorder
The Problem Steps Recorder can aid you in troubleshooting
application failures by helping users reproduce and record their
experiences with application failures. The Problem Steps Recorder
records each step as a screen image, along with accompany-
ing logs and software con guration data, and then produces a
compressed le that can be sent to support staff to troubleshoot
the problem.
Problem steps recorder output
Windows Recovery Environment
Problem steps recorder
Windows 7 for IT Pros:
Reduce Costs by Streamlining PC Management
Keep PCs Running Smoothly
Windows Recovery Environment (Windows RE)
With Windows Vista, IT professionals and OEMs have to
take extra steps to deploy the Windows RE partition (which
supports functions such as System Restore and Startup
Repair). Windows 7 automatically installs Windows RE into
the operating system partition by default, so that all users
will have access to it.