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1. Troubleshooting
4-2
Troubleshooting
Chapter 4
1. Troubleshooting
Unable to print
This chapter explains the troubleshooting procedures for possible malfunctions.
Perform the troubleshooting procedures given below in the order listed when the
machine is unable to print even when you execute a print command from your
computer.
Symptom Possible cause Action
The message “Printer
Error” appears on the
computer screen.
An error is present in the
machine.
Check the control panel of the
machine.
The network cable is dis-
connected.
Make sure that the network cable
is connected properly to the
computer and controller.
Printing does not start
despite completion of
the printing setup on
the computer.
An error is present in the
machine.
Check the control panel of the
machine.
The network cable is dis-
connected.
Make sure that the network cable
is connected properly to the con-
troller.
The printer driver selected
for printing is not for the
Pi8500Pro PCL6.
Check the printer name selected
in the Print dialog box.
A print job yet to be pro-
cessed is loaded in the
machine, causing the
printer to wait.
Check the job using Web
Spooler of Fiery WebTools.
Continued from the
previous page (Print-
ing does not start
despite completion of
the printing setup on
the computer.)
The print job is locked. Select “Printer” using the Mode
button on the control panel of the
machine. Enter the correct pass-
word.
The connection from the
controller to the network
has not been established.
Consult the network administra-
tor.
When E.C.M. (E.K.C.) is
used, an incorrect password
may have been typed.
Use the correct password.