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F Warranty, Service, & Technical Support
97
MultiModemZBA-V-V92 User Guide
Appendix F - Warranty, Service, and Technical
Support
Multi-Tech Systems, Inc. Warranty & Repairs Policies
Warranty
Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in
material or workmanship for a period of two, five, or ten years (depending on model) from date of
purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from
date of shipment.
MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE
HEREBY DISCLAIMED.
This warranty does not apply to any products which have been damaged by lightning storms, water,
or power surges or which have been neglected, altered, abused, used for a purpose other than the
one for which they were manufactured, repaired by Customer or any party without MTS’s written
authorization, or used in any manner inconsistent with MTS’s instructions.
MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement
of any products which prove to be defective within the warranty period or, at MTS’s option, issuance
of a refund of the purchase price. Defective products must be returned by Customer to MTS’s
factory – transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO
CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.
Repair Procedures for U.S. and Canadian Customers
In the event that service is required, products may be shipped, freight prepaid, to our Mounds View,
Minnesota factory:
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
Attn: Repairs, Serial # ____________
A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be
paid by MTS.
Please include, inside the shipping box, a description of the problem, a return shipping address (must
have street address, not P.O. Box), your telephone number, and if the product is out of warranty, a
check or purchase order for repair charges.
For out of warranty repair charges, go to www.multitech.com/documents/warranties