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26 CommPlete 4000 Communications Server User Guide
Chapter 5 - Troubleshooting
— Check that cables are connected properly and peripherals are powered ON and configured
properly.
— If problem persists, contact MultiTech's Technical Support department (see Chapter 6).
• Keyboard does not respond to key strokes
— Connect keyboard cable to the left round connector on SBC.
— If cable converter is used to connect a large 5-pin DIN to a small 6-PIN PS/2 DIN, check it
(the cable converter) to see if it is defective or the wrong type.
— Verify that the keyboard works on a different system.
— If problem persists, contact MultiTech's Technical Support department (see Chapter 6).
• Invalid Time, Date or Setup
— Battery is failing.
— Last system boot was incomplete. Verify in Setup that configuration is correct and reboot
system.
— If problem persists, contact MultiTech's Technical Support department (see Chapter 6).
Diagnostic Tests
The CommPlete 4000 operates like any stand-alone PC and can run almost any off-the-shelf
diagnostic program or checkpoint card. These programs are available at any software re-seller and
can quickly help isolate component failures.