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CommPlete 4000 Communications Server User Guide 29
Appendices
Contacting Technical Support
...Using email ...By phone
U.S. & Canada tsupport@multitech.com 800-972-2439 or 763-785-3500
France support@multitech.fr +(33) 1-64 61 09 81
Germany technical@de.multitech.com +(49) 89028-0
China support@multi-tech.com.cn +(86) 10-68748015
India support@multitechindia.com +(91) 124-340778
U.K. & Europe support@multitech.co.uk +(44) 118 959 7774
Multi-Tech has an excellent staff of technical support personnel available to help you get the most out
of your Multi-Tech product. If you have any questions about the operation of this unit, call Technical
Support at (763) 717-5863.
Service
If your tech support specialist decides service is required, send the CommPletre 4000 (freight
prepaid) to our factory. Return shipping charges are paid by Multi-Tech Systems (within North
America).
Include the following with your CommPlete 4000:
• a description of the problem.
• return billing and return shipping addresses.
• contact name and phone number.
• check or purchase order number for payment if the CommPlete 4000 is out of warranty.
Check with your technical support specialist for current repair charges.)
• if possible, note the name of the technical support specialist with whom you spoke.
If you need to inquire about the status of the returned product, be prepared to provide the serial
number of the product sent.
Send the CommPlete 4000 to:
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
ATTN: Service or Repairs
Ordering Accessories
SupplyNet, Inc. supplies replacement transformers, cables and connectors for select Multi-Tech
products. You can place an order with SupplyNet via mail, phone, fax or the Internet at:
Mail: SupplyNet, Inc.
614 Corporate Way
Valley Cottage, NY 10989
Phone: 800 826-0279
Fax: 914 267-2420
Email: info@thesupplynet.com
Internet: http://www.thesupplynet.com