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Chapter 7 - Warranty, Service, and Technical Support
Multi-Tech Systems, Inc. MT5634ZPX User Guide 36
Repair Procedures for International Customers (Outside U.S.A. and Canada)
Your original point of purchase Reseller may offer the quickest and most economical repair option
for your Multi-Tech product. You may also contact any Multi-Tech sales office for information about
the nearest distributor or other repair service for your Multi-Tech product.
http://www.multitech.com/COMPANY/offices/DEFAULT.ASP
In the event that factory service is required, products may be shipped, freight prepaid to our Mounds
View, Minnesota factory. Recommended international shipment methods are via Federal Express,
UPS or DHL courier services, or by airmail parcel post; shipments made by any other method will be
refused. A Returned Materials Authorization (RMA) is required for products shipped from outside
the U.S.A. and Canada. Please contact us for return authorization and shipping instructions on any
International shipments to the U.S.A. Please include, inside the shipping box, a description of the
problem, a return shipping address (must have street address, not P.O. Box), your telephone
number, and if the product is out of warranty, a check drawn on a U.S. bank or your company’s
purchase order for repair charges. Repaired units shall be shipped freight collect, unless other
arrangements are made in advance.
Please direct your questions regarding technical matters, product configuration, verification that the
product is defective, etc., to our Technical Support department nearest you or email
tsupport@multitech.com. When calling the U.S., please direct your questions regarding repair
expediting, receiving, shipping, billing, etc., to our Repair Accounting department at
+(763) 717-5631 in the U.S.A., or email mtsrepair@multitech.com.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical
abuse, or user-caused damages are billed on a time-plus-materials basis.
Repair Procedures for International Distributors
Procedures for International Distributors of Multi-Tech products are on the distributor web site.
http://www.multitech.com/PARTNERS/login/
Copyright ã Multi-Tech Systems, Inc. 2001
10-Sep-01