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Chapter 7 - Warranty, Service, and Technical Support
Multi-Tech Systems, Inc. MT5634ZPX User Guide 37
Online Warranty Registration
If you have access to the World Wide Web, you can register your Multi-Tech product
online at
http://www.multitech.com/register/
.
Service
U.S. and Canadian Customers
In the event that service is required, products may be shipped, freight prepaid, to our Mounds View,
Minnesota, factory:
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
Attn: Repairs, Serial #______
A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be
paid by MTS. Please include inside the shipping box a description of the problem, a return shipping
address (must have street address, not P.O. Box), a telephone number, and if the product is out of
warranty, a check or purchase order for repair charges.
For out of warranty repair charges, go to
http://www.multitech.com/documents/warranties.
Extended two-year overnight replacement agreements are available for selected products. Please
call MTS at 888 288-5470, extension 5308, or visit our web site at
http://www.multitech.com/PRO-
GRAMS/orc/
for details on rates and coverages.
Please direct your questions regarding technical matters, product configuration, verification that the
product is defective, etc., to our Technical Support department at 800 972-2439 or e-mail
tsupport@multitech.com.
Please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our
Repair Accounting department at 800 328-9717 or +763 785-3500, or e-mail
mtsrepair@multitech.com
.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physi-
cal abuse, or user-caused damages are billed on a time-plus-materials basis.
International Customers (outside U.S.A. and Canada)
Your original point of purchase reseller may offer the quickest and most economical repair option for
your Multi-Tech product. You may also contact any Multi-Tech sales office for information about the
nearest distributor or other repair service for your Multi-Tech product:
http://www.multitech.com/
COMPANY/offices/DEFAULT.ASP
.
In the event that factory service is required, products may be shipped, freight prepaid, to our
Mounds View, Minnesota, factory. Recommended international shipment methods are via Federal
Express, UPS or DHL courier services, or by airmail parcel post; shipments made by any other
method will be refused. A Returned Materials Authorization (RMA) is required for products shipped
from outside the U.S.A. and Canada. Please contact us for return authorization and shipping
instructions on any international shipments to the U.S.A. Please include, inside the shipping box, a
description of the problem, a return shipping address (must have street address, not P.O. Box), your
telephone number, and if the product is out of warranty, a check drawn on a U.S. bank or your
company’s purchase order for repair charges. Repaired units will be shipped freight collect, unless
other arrangements are made in advance.