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Chapter 7 - Warranty, Service, and Technical Support
Multi-Tech Systems, Inc. MT5634ZPX User Guide 38
Please direct questions regarding technical matters, product configuration, verification that the
product is defective, etc., to our Technical Support department nearest you, as listed at
http://
www.multitech.com/COMPANY/offices/DEFAULT.ASP
., or e-mail
tsupport@multitech.com
. When
calling the U.S., please direct questions regarding repair expediting, receiving, shipping, billing, etc.,
to our Repair Accounting department at +763 717-5631 in the U.S.A., or e-mail
mtsrepair@multitech.com
.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical
abuse, or user-caused damages are billed on a time-plus-materials basis.
International Distributors
Procedures for international distributors of Multi-Tech products are on the Distributor Web site at
http://www.multitech.com/PARTNERS/login/
.
Replacement Parts
SupplyNet, Inc., can supply you with replacement power supplies, cables and connectors for
selected Multi-Tech products. You can place an order with SupplyNet via mail, phone, fax or the
Internet at the following addresses:
Mail: SupplyNet, Inc.
614 Corporate Way
Valley Cottage, NY 10989
Phone: 800 826-0279
Fax: 914 267-2420
Email:
info@thesupplynet.com
Internet:
http://www.thesupplynet.com
Technical Support
Multi-Tech Systems has an excellent staff of technical support personnel available to help you get
the most out of your Multi-Tech product. If you have any questions about the operation of this unit,
please call 800 972-2439 (USA and Canada) or 763 785-3500 (international and local). Please have
modem information available. You can also contact Technical Support by e-mail at the following
addresses:
Country Email Telephone
France:
support@multitech.fr
+(33) 1-64 61 09 81
India:
support@multitechindia.com
+91 (124) 6340778
U.K.:
support@multitech.co.uk
+(44) 118 959 7774
U.S.A., Canada
tsupport@multitech.com
800 972-2439
Rest of world:
tsupport@multitech.com
+763 717-5863
Please note the status of the modem before contacting Technical Support. Status information can
include the state of the LED indicators, screen messages, diagnostic test results, problems with a
specific application, etc.
Internet Sites
Multi-Tech is a commercial provider on the Internet. Multi-Tech has a Web site at
http://www.multitech.com
and an ftp site at
ftp://ftp.multitech.com