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Appendix C – Warranty and Repair Policies
Multi-Tech Systems, Inc. Wireless Network Adapter User Guide 55
Repair Procedures for International Customers (Outside U.S.A. and Canada)
Your original point of purchase Reseller may offer the quickest and most economical
repair option for your Multi-Tech product. You may also contact any Multi-Tech sales
office for information about the nearest distributor or other repair service for your Multi-
Tech product.
http://www.multitech.com/COMPANY/offices/DEFAULT.ASP
In the event that factory service is required, products may be shipped, freight prepaid to
our Mounds View, Minnesota factory. Recommended international shipment methods are
via Federal Express, UPS, or DHL courier services, or by airmail parcel post; shipments
made by any other method will be refused. A Returned Materials Authorization (RMA) is
required for products shipped from outside the U.S.A. and Canada. Please contact us for
return authorization and shipping instructions on any International shipments to the
U.S.A. Please include, inside the shipping box, a description of the problem, a return
shipping address (must have street address, not P.O. Box), your telephone number, and
if the product is out of warranty, a check drawn on a U.S. bank or your company’s
purchase order for repair charges. Repaired units shall be shipped freight collect, unless
other arrangements are made in advance.
Please direct your questions regarding technical matters, product configuration,
verification that the product is defective, etc., to our Technical Support department
nearest you or email tsupport@multitech.com. When calling the U.S., please direct your
questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair
Accounting department at
+(763) 717-5631 in the U.S.A., or email mtsrepair@multitech.com.
Repairs for damages caused by lightning storms, water, power surges, incorrect
installation, physical abuse, or user-caused damages are billed on a time-plus-materials
basis.
Repair Procedures for International Distributors
Procedures for International Distributors of Multi-Tech products are on the distributor
web site:
http://www.multitech.com/PARTNERS/login/