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5. Troubleshooting
If the server equipped with the disk array controller does not operate normally or some
utilities are disabled, check the following. Follow the action described in the relevant item if
found.
(1) OS cannot be installed.
Have logical drives been created?
→ Create logical drives using FastBuild Utility.
Is the correct driver used?
→ See the online manual "N8103-89 Disk Array Controller (SATA)
Supplementary Setup Procedure" saved in the "S-ATA Array Management
Software" CD-ROM coming with the card.
(2) OS cannot be booted.
Is the disk array controller inserted into the mating PCI slot to the end
straight?
→ If not, install the disk array controller correctly.
Is the disk array controller inserted into a PCI slot to which some installation
limitation is imposed?
→ Check the limitation imposed to the installation of the disk array controller
and insert the controller into a correct slot.
If OS is not recognized despite the above actions, the disk array controller may be
defected. Contact your service representative.
Are HDDs inserted to the end of the additional HDD cage (when the cage is
used)?
→ Install the HDDs in the additional HDD cage correctly.
Are SATA cables connected to the disk array controller, HDDs and/or
additional HDD cage correctly?
→ Connect the cables correctly.
If OS is not recognized despite the above actions, one or more HDDs may be
defected. Contact your service representative.