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Xen IPK Xen Mail CTI Installation Guide Chapter 3 - 25
Doc. No. 8557 - Release 1.1
June 2004
Chapter 3 – Remote Access
Remote Access Chapter 3
S
ECTION
1
REMOTE ACCESS
OVERVIEW
Using remote access software, you can establish a direct or modem
connection with the voice messaging system to perform setup,
maintenance, and troubleshooting tasks.
Remote access software is preinstalled on the voice messaging system, but
you need to install it on the support computer. To do so, see "Setting up the
support computer" on page 8.
Remote access software functions
Using remote access software installed on a support computer, you can:
• Access the voice messaging system screens and files. See "Starting and End-
ing a Remote Access Connection" on page 13.
• Open an OS/2 command prompt. See "Using the OS/2 host process switcher"
on page 15.
• Perform file management tasks on the voice messaging system. See "Transfer-
ring files" on page 17.
• Generate reports on remote access connections. See "Tracking remote access
connections" on page 18.
• Communicate with someone on-site when you are off-site using keyboards
connected to the voice messaging system and the support computer. See
"Using keyboard chat" on page 20.