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A-4 User’s Reference Guide
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Netopia, Inc. is committed to providing its customers with reliable products and documentation, backed by
excellent technical support.
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Look in this guide for a solution to your problem. You may find a solution in this troubleshooting appendix or in
other sections. Check the index for a reference to the topic of concern. If you cannot find a solution, complete
the environment profile below before contacting Netopia Technical Support.
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■ Locate the Netopia R5000 Series Router’s model number, product serial number, and firmware version.
The serial number is on the bottom of the router, along with the model number. The firmware version
appears in the Netopia R5000 Series Router’s Main Menu screen.
Model number:
Serial number:
Firmware version:
■ What kind of local network(s) do you have, with how many devices?
Ethernet
LocalTalk
EtherTalk
TCP/IP
IPX
Other
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We can help you with your problem more effectively if you have completed the environment profile in the
previous section. If you contact us by telephone, please be ready to supply Netopia Technical Support with the
information you used to configure the Netopia R5000 Series Router. Also, please be at the site of the problem
and prepared to reproduce it and to try some troubleshooting steps.
When you are prepared, contact Netopia Technical Support by e-mail, telephone, fax, or post:
Internet: techsports@netopia.com (for technical support)
info@netopia.com (for general information)
Phone: 1 800-782-6449
Fax: 1 510-814-5023
Netopia, Inc.
Customer Service
2470 Mariner Square Loop
Alameda, California 94501
USA