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Troubleshooting 351
Number Description
12
Branch User main office unreachable,
or
Main office is not registered with the NRS as an endpoint.
13
Branch User main office User ID Unknown,
or
Branch User main office User ID and Main Office TN Combination
does not exist,
or
IP Phone telephone type and Main Office TN telephone type do
not match.
14
Branch User Firmware Out of Sync
15
Another Branch User already logged in the User ID at the main
office and is active on a call
16
Branch User ID entry in NRS database has MG 1000B as endpoint
30
Virtual Office Login
32
Virtual Office Locked from Login
Table 28
Branch User Config troubleshooting
Message
Probable Cause
Actions
Main office TN already
equipped and active on a
call.
Identify duplicate Branch User ID allocation,
and correct the configuration accordingly.
Busy, try again
Incorrect Branch User ID
entered.
Retry with correct Branch User ID.
Incorrect Branch User ID
entered.
Retry with correct Branch User ID.Invalid ID (1)
Branch User ID not in NRS
database.
Update NRS database to include Branch User
ID.
Nortel Communication Server 1000
Branch Office Installation and Commissioning
NN43001-314 01.02 Standard
Release 5.0 20 June 2007
Copyright © 2007, Nortel Networks
.