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Print Quality Problems
Before consulting a service representative regarding a print quality problem, check the table below to see if there is
a solution, or something you might have overlooked.
Symptom Problem Solution
Blank sheets printed. Image drum cartridge not properly installed. Reinstall image drum cartridge.
Empty or missing toner cartridge. Install new toner cartridge.
Entire page prints faintly. Pages get fainter when toner is used up. Install new toner cartridge.
LED array is dirty. Clean LED array.
Page has gray background. Static electricity, generally from dry environments,
causes toner to stick to background. Change papers to a smoother laser bond or use a
humidifier.
Page prints all black. Hardware problem. Contact your service representative.
Page has repetitive marks. Damaged image drum cartridge causes repetitive marks
every 1.6 inches due to surface nicks and scratches. Generate a Cleaning Page, repetitive marks may be
temporary. Install a new image drum cartridge.
An oblong area of faint print “Dropout” caused by using paper exposed to high humidity. Change paper stocks, check paper storage environ
appears on each page ment or use a dehumidifier; check toner.
Vertical white streaking Toner is low and does not distribute properly, Replace toner cartridge. Check drum and
or faint print appears on the page or the drum is worn out. replace if necessary. Contact service.