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OKIPAGE
6e
37
OVERNIGHT EXCHANGE
Available in the United States and Canada
If you choose to use our Overnight Exchange service, call 1-
800-OKIDATA: our trained personnel will try to solve your
problem over the phone. If they determine that your printer
hardware is defective, an exchange machine will be shipped
to you via air express. Have your credit card available as our
representative will be asking for this information. You will
receive the exchange machine the next business day—or no
later than the second business day.
Return the original machine to OKIDATA by using the same
packaging materials you received with the exchange printer,
and making it available to pickup by OKIDATA’s representa-
tive within 2 business days from your receipt of the exchange
machine: failure to do so may result in your being charged
the full price of the exchange unit . Before you ship the
printer, remove the image drum and toner cartridge to prevent
damage to the printer during shipment: failure to do so may
result in a fee for cleaning/repairs which will be charged to
your account.
When Overnight Exchange is used, the returned machine be-
comes the property of OKIDATA. Exchange machines may be
new or repaired, at the option of OKIDATA: the exchange
machine becomes the property of the customer when the returned
machine had been picked up by OKIDATA’s designated carrier.
The exchange printer will be warranted for thirty (30) days or the
remaining warranty period of the returned printer, whichever is
longer.
Overnight Exchange of the printer for a printhead failure is
limited to one year from date of purchase. For the remaining
printhead warranty period, replacement will be at an authorized
service center or authorized third party service organization. Call
1-800-OKIDATA for authorized service locations.