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Hardware Problems
Symptoms Problem Solution
Graphic image prints partly on one page, Insufficient printer memory for this image Install more memory in your printer, change the
partly on the next. resolution, reduce the image size.
When you try to print nothing happens, Configuration error. Check cable connection. If more than one printer is
but printer indicates it is ready to available, make sure your printer has been selected.
receive data.
“Garbage” prints. Check cable configuration, continuity, Incorrect cable configuration. (Also, see “Software
and length. Problems.”)
Printer freezes or displays error message Booting the computer while the printer is on Turn printer off before rebooting computer.
when computer is rebooted. communications error.
Odors. Gases are given off by forms or adhesives Make sure the forms you are using can withstand heating;
passing through the hot fusing unit. provide adequate ventilation.
Printer is on but must “warm up” Power Save mode is set on to conserve To eliminate warmup delay, change Power Save setting
before a job is printed. energy. The fuser must heat up before in printer's online operator panel.
you can begin printing the next job.
Online Status Monitor indicates that there Incorrect interface cable being used. Verify that the interface cable is bidirectional, conforming
is a communications problem. to IEEE-1284 standards.
Printer is not connected directly to the Printer must be connected directly to port; no switching
bidirectional parallel port. device, external print buffer, scanning device, etc. can be
attached to port.