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Wi-Fi
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card by palmOne 56
CHAPTER 5
Common Questions
If you have a problem with your Wi-Fi
®
card by palmOne, review the questions in
this section and the following resources:
• This guide
• The Wi-Fi Card by palmOne Getting Started Guide that came with your Wi-Fi
card
0
If you are still having problems, contact technical support by going to
www.palmOne.com/support.
Why can’t I make a wireless connection?
• Your handheld is designed to connect to a wireless access point. Consult your wireless access
point manual and the manufacturer web site for troubleshooting information regarding your
wireless access point.
• Most corporate networks have security policies that require special setup procedures. Contact
your IT administrator for information.
Why can’t I make a wireless connection when traveling
internationally?
Your Wi-Fi card operates in the Industry Scientific and Medical (ISM) band and supports
channels 1 through 11. In countries where channels 12 through 14 are also used, you may
encounter access points using these channels and be unable to make a wireless connection. For
information on which channels are supported in other countries, see Wi-Fi® Frequencies
.