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Troubleshooting
Dealing with Problems (Summary)
If you encounter a problem, try the following methods.
z Windows Setup: Î below
z Starting up: Î below
z Enter Password: Î page 47
z Display: Î page 48
z Setup Utility: Î page 49
z Shutting Down: Î page 49
z Standby/Hibernation Functions: Î page 49
z Battery Indicator: Î page 50
z Onscreen Reference Manual: Î page 50
z Disk Operations: Î page 50
z Reinstalling B’s Recorder/B’s CLiP: Î page 50
z SD Card Setup (SD Memory Card security function): Î page 50
z Fast User Switching Function: Î page 51
z Wireless LAN: Î page 51
z Expanding Memory: Î page 51
z Other Problems: Î page 51
You can use the PC Information Viewer to check the computer’s usage status. (Î page
52)
Windows Setup
During Windows setup, the process
does not move to the next screen
z Sometimes it takes time to move to the next screen. Also, it may take two to
three minutes while the computer moves to the next screen from the [Date
and time settings] screen, and then restarts automatically. Wait, and do not
press any keys, or touch the touch pad, etc. (Î page 20)
Starting Up
The power indicator or battery indi-
cator is not lit
z Check the cable connection for the AC adaptor
z Check to see if a fully charged battery is properly inserted
z Remove the battery pack and disconnect the AC adaptor. Then reconnect
them (Î page 19)
The computer does not operate
when a USB device is connected
z The computer may not operate when certain USB devices are connected.
Disconnect the USB device, or set [Legacy USB Support] to [Disable] in
[Advanced] menu of the Setup Utility (Î page 33)
[Enter Password] is displayed z Enter your Supervisor Password or User Password. If you have forgotten
your password, contact your technical support office (Î page 45)
POST Startup Error(s) are displayed Î page 44
Windows startup, or an operation is
extremely slow
z Press the
F9
key in the Setup Utility (Î page 30). This will restore the
Setup Utility’s settings to their default values (except for the password, Sys-
tem Date and System Time). The Setup Utility must be run once again for
you to input the appropriate operating environment settings. (The process-
ing speed depends on the application software used, so this operation may
not cause the processing speed to increase)
z If operations slow down during streaming playback, try changing the num-
ber of colors of the display
z If you install resident software after purchasing this computer, disable the
resident software
The date and time are incorrect z You can set the date and time using the following menu:
[start] - [Control Panel] - [Date, Time, Language, and Regional Options] -
[Date and Time]
z If you continue to experience problems, the internal battery maintaining the
clock may need to be replaced. Contact your technical support office
(Î page 65)
z When the computer is connected to a LAN, confirm the date and time of the
server
z This computer will not correctly recognize the date and time starting from
the year 2100 A.D.