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Troubleshooting
Information Codes
When something unusual occurs, the display may show one of the Information Codes listed below. These
will help you to identify and correct the problem.
Info.
Code
Meaning Action Page
001/002 Recording paper jam. Remove jammed paper. 190
010 No recording paper. Load the recording paper. 20
011 Recording Paper Cassette is not installed properly. Install the Recording Paper Cassette. --
017 Incorrect paper size loaded in the Paper Cassette. Load the Paper Cassette with proper paper
size (A4, LTR or LGL).
20
024 Scanner Unit can not move properly. Scanner Unit may be secured in place.
Unlock the Scanner Unit.
17
030 Document misfeeding. 1. Reload the document properly.
2. Remove document jam.
3. Adjust ADF.
44
191
194
031 Document paper is too long or jammed.
Document length exceeds 78.8 inches (2 meters).
1. Reload the document properly.
2. Remove document jam.
44
191
041 Out of toner. Replace the Toner Cartridge. 18
045 Toner Cartridge is not installed. Install the Toner Cartridge. 18
060 Printer Cover is open. Close the Printer Cover. --
061 ADF Door is open. Close the ADF Door. --
063 Jam Access Cover (Optional 2nd Feeder Unit) is
open.
Close the Jam Access Cover.
--
064 Jam Access Cover (Optional 3rd Feeder Unit) is
open.
Close the Jam Access Cover.
--
065 Platen Cover is open. Close the Platen Cover. --
400 During initial handshake, receiving station did not
respond or communication error occurred.
1. Check with the other party.
2. Reload the document and send again.
--
401 Remote station requires your ID Number.
Remote station required a Receiving Password to
receive the document.
Mailbox is full.
Program your ID Number.
Check the remote station.
30
204
402 During initial handshake, communication error
occurred.
Reload the document and send again. --
08001000001
08001080015
08001050001
08001080016
#@multitude
08001080073
08001080019
08001080020
08001080089
08001080104
08001080024
08001080025
08001080026
08001080027
08001080028
08001080029
08001080090
08001080098
08001080107
08001080030
08001080031
08001080032
8