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Troubleshooting
Cleaning the Document Scanning Area
If the receiving party reports that the received documents were black, or contained black lines, try making
a copy on your unit to verify. If the copy is black or has black lines, the document Scanning Area is probably
dirty and must be cleaned.
To clean the Scanning Area
Lift the Platen Cover.
Wipe the Scanning Area (4 shaded areas)
gently with a soft cloth soaked with ethyl
alcohol. Be sure to use a clean cloth, the
scanning area can be easily scratched.
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