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8. Help
55
For Fax Advantage assistance, call 1-800-435-7329.
L You may have used paper with a cotton
and/or fiber content that is over 20%, such as
letterhead or resume paper.
L The remaining toner is low. Replace the toner
cartridge (page 56).
L We recommend you replace the drum unit
every fourth time you replace the toner
cartridge (page 56). To check the drum life
and quality, please print the printer test list
(page 66).
L The toner save mode of feature #79 is ON
(page 49).
8.3.6 Using an answering
machine
I cannot receive documents automatically.
L Your greeting message on the answering
machine is too long. Shorten the message.
Record a message up to 10 seconds long.
L The answering machine rings too many
times. Set to 1 or 2 rings.
I cannot receive voice messages.
L Check if the answering machine is turned ON
and connected to the fax machine properly
(page 21).
L Set the number of rings on the answering
machine to 1 or 2.
I cannot retrieve recorded voice messages
on the answering machine from a remote
location.
L You did not program your remote access
code into your fax machine correctly.
Program the same code that is programmed
on the answering machine on the fax
machine with feature #12 (page 47).
I pressed the remote access code to access
the answering machine remotely, but the line
was disconnected.
L The code may include “#” which is used for
certain features provided by telephone
companies. Change the code on the
answering machine to another number which
does not include “#”. Also change the code of
the fax machine with feature #12 (page 47).
Callers complain that they cannot send a
document.
L Your answering machine has run out of
recording tape. Rewind the tape to record
messages.
L You set the answering machine to only give a
greeting message.
8.3.7 If a power failure occurs
L The unit will not function.
L The unit is not designed for making
emergency telephone calls when the power
fails. Alternative arrangements should be
made for access to emergency services.
L Fax transmission and reception will be
interrupted.
L Any sending documents stored in the
memory or any documents during reception
will be lost. When power is restored, a power
down report will be printed out stating which
contents in the memory have been erased.
FL541.book Page 55 Wednesday, August 27, 2003 7:07 PM