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Troubleshooting
141
Problem Solving
When something unusual occurs, the display may show one of the Information Codes listed below. These
will help you to identify and correct the problem.
Information Codes
Info.
Code
Meaning Action Page
001 Recording paper jammed when feeding from the 1st
cassette.
Remove the jammed paper. 144
002 Recording paper jammed when feeding from the 2nd
cassette.
Remove the jammed paper. 144
003 Recording paper jammed when feeding from the 3rd
cassette.
Remove the jammed paper. 144
007 Recording paper did not completely exit out of
machine.
Remove the Toner Cartridge and remove the
jammed paper.
144
008 Paper cassette is opened while paper is feeding. Remove the jammed paper and close the
cassette.
144
010 No recording paper. Load the recording paper. 20
011 Recording Paper Cassette is not installed properly. Install the Recording Paper Cassette. --
026 The backup battery is getting weak. Replace the battery, otherwise, the clock
contents may be lost.
150
030 Document is misfeeding. 1. Reload the document properly.
2. Remove the document jam.
3. Adjust ADF.
41
145
148
031 Document paper is too long or jammed.
Document length exceeds 78.8 inches (2 meters).
1. Reload the document properly.
2. Remove the document jam.
41
145
041 Out of toner. Replace the Toner Cartridge. 18
043 Toner is getting low. --
045 Toner Cartridge is not installed. Install the Toner Cartridge. 18
060 Printer Cover is open. Close the Printer Cover. --
061 ADF Door (Document Return Guide) is open. Close the ADF Door. --
063 Jam Access Cover (Optional 2nd Feeder Unit) is
open.
Close the Jam Access Cover. --
064 Jam Access Cover (Optional 3rd Feeder Unit) is open. Close the Jam Access Cover. --
400 During initial handshake, receiving station did not
respond or communication error occurred.
1. Check with the other party.
2. Reload the document and send again.
--
401 Remote station required a Receiving Password to
receive the document.
Remote station does not have Confidential Mailbox.
Check the remote station. --
402 During initial handshake, communication error
occurred.
Reload the document and send again. --
403 No polling capability at the remote side. Ask remote side to set "POLLED=ON". --
404/405 During initial handshake, communication error
occurred.
Reload the document and send again. --
406 Transmission Password does not match.
Receiving Password does not match.
Received from an unauthorized station in Selective
Reception mode.
Check the password or the telephone number
in One-Touch or Abbreviated station.
112
114
115
407 No confirmation from the receiving station for the
previous page sent.
Wait a few minutes and send again. --