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26 C3683M (3/09)
Troubleshooting
If the following instructions fail to solve your problem, contact Pelco’s Product Support at 1-800-289-9100 (USA and Canada) or +1-559-292-1981
(international) for assistance.
Access the properties dialog boxes for the NSM5200 on the Endura workstation. Refer to the Endura WS5000 Software Operation manual, and
then note the following items before contacting Pelco:
• Unit serial number: Located in the Properties window and on the product label
• Software version: Located in the Advanced Properties dialog box
NOTE: Do not try to repair the unit yourself. Opening it immediately voids any warranty. Leave maintenance and repairs to qualified technical
personnel. Exchange the defective unit and return it for repair.
NSM5200
POWER SUPPLIES
The two power supplies are equipped with status indicators. Replace the appropriate power supply if a failure should occur. Table C describes
the status by color and indicator.
Table B. Troubleshooting
Problem Possible Causes Suggested Remedy
Unit not ready. Power turned off. Check that the power indicator is lit.
Faulty cable connections. Check all leads, plugs, contacts, and connections.
Defective encoder. Check the camera on a different encoder.
Network connectivity issues. Contact your network administrator.
The unit is not ready for operation
after firmware upload.
Voltage failure during programming
of update file.
Replace the NSM5200 and have it checked by Pelco.
Unit status indicator is red. Unit fan failure. Replace the failed fan.
Power supply failure.
Temperature exceeds specifications
(internal or external).
Check power supplies.
Check all fans; check the external temperature.
Unit status indicator is red and
the power supply alarm sounds.
Power loss to either power supply. Check each power supply, line voltage, and the UPS.
Power supply module failure. Replace the failed power supply.
Unit status and hard drive
indicators are red and the unit
alarm sounds.
Hard drive failure. Replace the failed hard drive.
Table C. Status Indicators
Power Supply Status Power Supply Indicator Front Panel Status Indicator Power Supply Audible Alarm
Normal Solid green Solid green Silent
Power problem Solid red Solid red Alarm sounds
Power supply failure Not lit or solid red Solid red Alarm sounds