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• If your software title freezes or hangs up due to extending or retracting the cable you will need to try the following.
a. Wait several seconds and the Retractable PC Controller should automatically reconnect. If this doesn’t
work try unplugging the USB connector from your Mac and then reconnecting to the same USB port.
b. If the above tip does not work then you will need to quit the software by trying the following. Try quit-
ting the open application (Command-Q). Try Force Quit (Press Command, Options, and Esc keys at the
same time). The last tip is to try restarting the computer (hold down the power button on the front of
the computer for ve seconds. After the Mac turns off, press the button again to turn it on).
• Retractable PC Controller vibration feedback is not supported on the Mac.
• Prole Editor is not supported on the Mac.
• Enter, Esc, and Mouse buttons are not supported on the Mac.
Frequently Asked Questions (FAQ)
Installation Questions
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Question
The SGC2909 is not listed in Game Controllers/Gaming Options in the Windows Control Panel.
Answer 1
The SGC2909 is not connected to the PC.
Verify that the SGC2909 is plugged into a USB port directly on your PC. Do not connect
the SGC2909 through USB hubs. The SGC2909 should be connected directly to the PC’s USB ports.
Answer 2
Try a different USB port.
Try disconnecting the SGC2909 and plugging it into another USB port.
Always connect the SGC2909 to a USB port on the PC.
Answer 3
The SGC2909 was not properly installed.
The SGC2909 may not be properly installed. The installation steps will vary depending on your operating system.
Verify that you performed the following.
1. Windows ME and 98SE users must install the software rst and then plug the SGC2909 controller to a USB port.
2. Windows XP and 2000 users must plug the SGC2909 controller to a USB port and then they can install the
software.
Try uninstalling the SGC2909 software according to the Uninstall instructions included in the SGC2909 instruc-
tion manual. Please restart your PC once the software is uninstalled. Then reinstall the controller and software.
Please follow the steps according to your operating system.
FAQs