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6-2 SV61027 Rev. D
6 • Troubleshooting
Problems and
Solutions
Feed Problems
Problem Intermittent Feed
Reason: Feed Ramp not used.
Solution: The feed ramp adds a gentle slope to the
stack and helps feeding. If you’re using the
prop, check the H-Block gap for proper separa-
tion. Also make sure the wire frame is centered
under the material. See Chapter 3.
Reason: Dirty feed rollers.
Solution: Clean the feed roller with the Pitney Bowes Mul
-
tipurpose Cleaning Kit (Number 902-0).
DO NOT use any other solvents or detergents.
They could damage the feed rollers.
Reason: Paper dust present (yellow or white residue),
blocking feed sensor.
Solution: Clean sensor with compressed air (see page
5-3).
Reason: Too much material in feeder (too heavy). Weight
of stack must be 20 lbs. or less.
Solution: Remove some material from stack.
Before calling our Technical Operations Center or your Pit
-
ney Bowes Customer Service Representative, look for your
problem below. If you can solve the problem yourself, you
will be able to resume printing sooner. Also review the FAQs
on our web site.