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6-7SV61027 Rev. D
Troubleshooting • 6
Problem Address Too High
Reason: Address field is within 1/10” of the top edge of
the media, or material may be jamming.
Solution: Move address field down to DMM specifica
-
tions, or correct the jamming.
Barcode
Problems
(continued)
Other
Problems
Problem Paper Out or Paper Jam
Reason: Input area is empty.
Solution: Refill the input area.
Reason: H-Block separators not adjusted correctly.
Solution: Adjust the H-Blocks to the thickness of the ma-
terial you’re running. See page 3-7.
Reason: Paper jam obstructing paper path.
Solution: Clear obstructed path.
Reason: Dirty paper feed sensor.
Solution: Clean sensor with compressed air. See page
5-3.
Problem Barcode Fails MERLIN Standards at USPS
Reason: Mail does not meet barcode, address place-
ment, or other acceptance tests of MERLIN
(Mail Evaluation Readability Look-up Instru-
ment) at USPS.
Solution: For more info on MERLIN, go to PB.com. Select
Support, click on Search the Support Knowl-
edge base, then search the database for MER-
LIN.