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Psion Teklogix NETBOOK PRO Win CE 4.2 User Manual 111
Chapter 7: Troubleshooting And Tips
Troubleshooting ActiveSync Synchronization Problems
7.3 Troubleshooting ActiveSync
Synchronization Problems
This section discusses various problems that may be encountered when synchroniz-
ing using a partnership.
Some familiarity with these applications, Windows 95/98/NT 4.0, and your
NETBOOK PRO is assumed. You will also need a full installation of your PC PIM.
Note: This section should be used in conjunction with the manual to setting up a
synchronization for each application.
The majority of synchronization problems are caused by setting up a synchroniza-
tion incorrectly. Please make sure you have read the appropriate sections in
Chapter 5: “Using The PC Connection” first. These explain the correct way to set
up a synchronization.
7.3.1 Basic Troubleshooting For Synchronization Problems
Some common causes of sychronization errors include incorrect settings, and
e-mail issues.
Incorrect settings can result from the wrong program being associated with a partic-
ular synchronization event. If you have Outlook installed on your PC, ActiveSync
will most likely automatically assume that Tasks, E-mails, etc., should all be associ-
ated with Outlook. Verify that the programs you are using are associated with the
type of synchronization you require.
E-mail issues usually stem from conflicts in address books, and conflicting settings
in ActiveSync itself. To verify that e-mails get synchronized to and from the
NETBOOK PRO correctly, verify that the e-mail addresses in the NETBOOK PRO
outbox are valid. ActiveSync will provide some error text on synchronization to
help you detect such problems. Conflicting settings in ActiveSync can result in e-
mails being transferred as headers only, or without attachments. Check the settings
for the ActiveSync service in Inbox on the NETBOOK PRO to resolve this issue.