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NE0154601-00 A 9-1
9 Troubleshooting Guidelines
Unable to Boot the Host System with the QLogic
Adapter Installed
If the system does not boot after installing the QLogic adapter:
1. Remove the QLogic adapter and power up the system. Does the system
boot without the QLogic adapter? If so, power down the system, insert the
QLogic adapter into a different PCIe slot, and power up the system.
2. Ensure that the system BIOS configuration is up to date during the system
boot up process.
3. Ensure that the recommended minimum memory is installed on the host
system.
4. Note any error messages that appear during the operating system (OS) boot
sequence.
5. Check for system error messages:
Windows event viewer
% dmesg (display system messages on Linux)
Unable to Send/Receive Network Traffic Using
the QLogic Adapter
If network traffic cannot be sent/received with the QLogic adapter:
1. Ensure that the network cable is plugged in properly.
2. Ensure that the SFP+ module is installed correctly (see “QLE3142
Installation” on page 4-4).
3. Ensure that the client machine is configured correctly and able to
communicate with other machines.
4. Type lspci -v and look for vendor ID
4040.
a. Check to see if the QLogic adapter is visible on the PCI bus.
b. Check to see if the QLogic adapter is plugged into the appropriate PCIe slot.