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If you need to relocate or ship your printer after it’s been installed, you must follow
the procedures in this chapter to prevent damage to the printer and to keep your war-
ranty valid.
Caution:
QMS strongly recommends that the printer be repackaged by a trained
QMS-Authorized Service Provider. QMS cannot be held responsible for damage to
your printer during shipment that results from the improper packaging of your printer.
You must use the instructions given in this section before repacking the printer in its
original shipping carton with the original packing materials.
If you need replacement packaging for the DeskLaser, in the US call QMS
at 1 (334) 633-4300 extension 2530 and request catalog number 2600439-200.
If you need replacement packaging for the duplex model, request catalog number
2600439-201.
If you need to return the printer for service, in the US call QMS Customer Service
at 1 (334) 633-4300 extension 1072 for an RMA (Return Merchandise Authorization)
number before shipping the printer. In other countries, refer to appendix A, “QMS
Customer Support,” in any QMS printer manual.
Repacking your printer for shipment involves the following steps. Each is described in
more detail in the following sections.
1 Remove the cables and media cassette(s).
2 Remove the toner cartridges.
3 Remove the OPC belt cartridge.
4 Prepare the fuser unit for shipment:
5 Change the waste toner pack.
6 Remove the lower input feeder (if one is attached to a DeskLaser without the
duplexer).
7 Pack the printer for shipment.