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Chapter 7 Troubleshooting Guide
Problems During Backup/Restore Operations
LTO-2 Half-Height Tape Drive User’s Guide 73
7 If the backup fails, use the diagnostic software to perform a write/
read test of 4GB of data. The current data on the tape
WILL BE
OVERWRITTEN. ALL PREVIOUSLY WRITTEN DATA ON THE TAPE WILL
BE DESTROYED
. If the tape drive passes the diagnostic write/read
test, perform backup again. If the tape drive fails the diagnostic, the
drive may be bad. Contact Technical Support.
Tape is Write
Protected
7
The following troubleshooting steps start when software logged a
TapeAlert message. The TapeAlert message can be viewed either on the
main console screen or in the backup software’s log file. There may be
more than one TapeAlert message per backup failure event.
1 The
TapeAlert message or backup log shows, “You are trying to write to a
write-protected cartridge. Remove the write-protection or use another tape.”
Eject the tape from the drive and move the write protect tab to the
enable position. Reinsert the tape and restart the backup.
2 If the
TapeAlert message or backup log shows, “The memory in the tape
cartridge has failed, which reduces performance. Do not use the cartridge for
further backup operations.”
a Cartridge Memory chip failure may have
occurred in the tape cartridge or a tape drive failure may have
occurred. Use another tape to perform a backup. (This message may
be seen with,
“You have loaded a cartridge of a type that is read-only in this
drive. The cartridge will appear as write-protected.”
)
3 Insert a second tape and restart the backup. The backup should be
successful. The first tape cannot be used for further backups. If you
insert a second tape for a backup and other tape alert messages
appear in the backup software again, the tape drive may be bad.
4 If you start a backup and the software displays a message on the
console a message similar to
“Overwrite protection is set to ______. Click
OK to overwrite the media or insert new media that can be overwritten.”
it
indicates a software-related problem. Refer to the backup software
instructions on overwrite and append settings.
Miscellaneous
TapeAlert
Messages
7
1 If either of the following messages appears:
“The tape drive has a hardware fault”:
a Eject the tape or magazine.
b Reset the drive.