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Chapter 7 Troubleshooting Guide
Problems During Backup/Restore Operations
74 LTO-2 Half-Height Tape Drive User’s Guide
c Restart the operation.
Or
“The tape drive has a hardware fault”:
a Turn the tape drive off and then on again.
b Restart the operation.
c If the problem persists, call the tape drive supplier helpline.
Check the tape drive users manual for device specific instructions on
turning the device power on and off.
See table 3
on page 21 to determine whether the LED activity
indicates a
“Hardware or Firmware Error” or “Manual Intervention
Required.”
If it does, power cycle the tape drive. The tape should
eject. This may take several minutes.
If the tape drive ejects the tape and all LEDs are off (with the possible
exception of Cleaning Request LED), the problem is resolved.
If the tape did not eject and the LEDs show “
POST Failure,”
“
Hardware or Firmware Error,” or “Manual Intervention Required,” the
drive may be bad. Contact Technical Support.
2 If you have a problem with inserting a cleaning cartridge and receive
the message:
“The last cleaning cartridge used in the tape drive has worn out:
Discard the worn out cleaning cartridge.
Wait for the current operation to finish.
Then use a new cleaning cartridge.”
It means the cleaning cartridge is used up. Purchase a new cartridge
to perform any more cleaning cycles. Normal operation of the drive is
not affected. The drive will continue to automatically eject the
expired cleaning cartridge.
3 If you insert a cleaning tape that is not expired but the tape is being
ejected by the tape drive without performing the cleaning, you may
see the message:
“The last cleaning cartridge used in the tape drive was an invalid type:
1. Do not use this cleaning cartridge in this drive.
2. Wait for the current operation to finish.
3. Then use a valid cleaning cartridge.”