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6.3 How to Request for Support
After checking the items in "Chapter 6 Troubleshooting", fill in the text file the installer of the
emulator debugger generates in the following directory and email to your local distributor.
\SUPPORT\product name\SUPPORT.TXT
For prompt response, please specify the following information:
(1) Operating environment
• Operating voltage: X.X [V]
• Operating frequency: XX.X [MHz]
• Clock supply to the MCU: Internal oscillator/External oscillator
• Target system: Connected/Not connected
(2) Condition
• The emulator debugger starts up/does not start up
• The error is detected/not detected in the self-check
• Frequency of errors: always/frequency ( )
(3) Problem