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14.7 <
Troubleshooting>
Duplex Jam
Open/Close Door
Paper has jammed
during duplex
printing.
Clear the jam. See
page 14.6.
File Access
Denied
Login to the network
server was
successful.
However, access to
the file on the
network server was
denied.
Change the server
settings.
File Name Exist The file name you
have entered
already exists.
Enter a different file
name.
File Name Over
Limit
The file names you
can use are from
doc001 to doc999.
However, all file
names are used
already.
Delete unnecessary
files.
Fuser Door Open The fuser door is not
securely latched.
Open the rear cover
and close the fuser
door until it locks into
place.
For the location of the
fuser door, see
page 14.4.
Global Address
Not Found
When the device is
unable to locate the
given address of the
Global server.
Check the search ID.
Global Query Size
Exceeded
This is an error
message and
displays when the
global query size
has been exceeded.
There are too many
search results. Refine
your search by
entering more letters.
Contact a LDAP
Server administrator.
Global Server
Auth Failed
When there is a
authentication fail
while connecting to
the global server this
message displays.
Check the
authentication
account and
password.
Global Server
Communication
Error
This error message
displays when there
is a communication
error between the
global server and
the device.
Try again.
Contact a LDAP
Server administrator.
Message Meaning Suggested solutions
Global Server Not
Configured
When no global
server is configured,
this message
displays.
Check the LDAP
server configuration
settings.
Global Server not
found
When the device is
unable to find the
Global server.
Check the LDAP
server address, The
LDAP server address
is incorrect, or the
server has failed.
Group Not
Available
You have tried to
select a group
location number
where only a single
location number can
be used, such as
when adding
locations for a
Multiple Send
operation.
Use a speed dial
number or dial a
number manually
using the number
keypad.
[Incompatible] The machine has
received a fax from
which is registered
as a junk fax.
The received fax data
will be deleted.
Reconfirm junk fax
setup, see page 10.2.
Invalid Server
Address
The server address
you have entered is
invalid.
Enter the correct
server address.
Line Busy The receiving fax
machine did not
answer or the line is
already engaged.
Try again after a few
minutes.
[Line Error] Your machine
cannot connect with
the receiving fax
machine or has lost
contact because of a
problem with the
phone line.
Try again. If the
problem persists, wait
an hour or so for the
line to clear and try
again.
Or, turn the ECM
mode on. See
page 10.1.
Low Heat Error
Cycle Power
There is a problem
in the fuser unit.
Unplug the power
cord and plug it back
in. If the problem
persists, please call
for service.
LSU Motor Error
Cycle Power
A problem has
occurred in the LSU
(Laser Scanning
Unit).
Unplug the power
cord and plug it back
inches. If the problem
persists, please call
for service.
Message Meaning Suggested solutions