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TROUBLESHOOTING & MAINTENANCE
Fixing Fax Problems
No Operation? No Display? Buttons not operating?
Unplug the machine and plug it in again. Use a lamp to check that your socket is live.
Check the fuse or circuit breaker for your wall outlet.
No dial tone?
Check that the phone is connected properly. Check the phone wall socket by plugging
in another phone.
Numbers stored in memory don’t dial correctly?
Check to make sure they’re programmed correctly. Print a phone number list.
For more information, see page 4.14.
Can’t close the paper cover?
Make sure the paper is inserted correctly. Check the paper roll size.
Document doesn’t feed into the machine?
Be sure the document is not wrinkled and that you are putting it in correctly. Check that
the document is the right size, not too thick or thin.
Fax won’t send?
Make sure you load the document correctly. Did you hang up the handset before
pressing START/COPY
Can’t receive faxes automatically?
One of the Receive Mode indicators should be on. Be sure the handset is in the cradle. Is
there paper in the machine?
Can’t manually receive?
Be sure to return the handset to the cradle after pressing START/COPY.
Machine doesn’t transmit?
Check that the document is loaded face-down. ‘SENDING’ should show up in the
display. You may have hung up the handset before you pressed START/COPY.
Check that the machine you are sending to can receive faxes.
Can’t receive a document by polling?
The other party may be using a poll code.
Faxes received are partially blank?
The remote machine may need maintenance. A noisy phone line can also cause errors.
Check your own machine by making a copy.
Received faxes are spotty or are missing lines?
Check if your phone lines are noisy. Check if the print head is clean by making a copy.
Received faxes are of poor quality?
The machine sending you a fax may have a dirty scan glass. Check for a noisy phone
line.
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ROUBLESHOOTING &
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