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3.9
Troubleshooting
3 Troubleshooting
Fax problems
Symptom
The machine is not working,
there is no display and the
buttons are not working.
Cause and Solution
• Unplug the power cord and plug it in again.
• Check your power socket is live.
No dial tone.
• Check that the phone line is connected properly.
• Check the phone socket in the wall by plugging in
another phone.
The numbers stored in the
memory do not dial correctly.
• Make sure that the numbers are stored in memory
correctly.
• Print a telephone numbers list. See page 2.42.
The document does not feed
into the machine.
• Make sure that the document is not wrinkled and you
are putting it in correctly. Check the document is the
right size, not too thick or thin.
• Make sure that the cover is firmly closed.
You cannot receive faxes
automatically.
• The FAX or TEL/FAX mode should be selected.
• Is there paper in the machine?
• Check if the display shows ‘MEMORY FULL.’
The machine will not send
anything.
• Make sure that the document is loaded face down.
• ‘TX’ should show up in the display.
• Check the other machine you are sending to, to see if
it can receive your fax.
The machine cannot receive
faxes manually.
• Did you hang up the handset before you pressed
Start/Enter ?
Note: It will be applied when you have a phone connected to the
TEL jack on the back of the machine.
Fixing problems
Your problem may be listed on page 3.7 in the ‘LCD error
messages’ section. Below are other problems you can solve by
yourself. If not, call for service.