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Unit 5: Troubleshooting
CT4i Series Operator Manual 5-2
TROUBLESHOOTING GUIDE
Display
ON
ERROR
BUZZER ERROR CONDITION CORRECTIVE ACTION
0
ON 1 Beep Flash Memory error Consult your SATO dealer
1
Not Assigned
2
ON 1 Beep Machine Error Consult your SATO dealer
3
ON 1 Beep EEPROM Error Replace EEPROM
4
ON 1 Beep Electrical Head error Replace Print Head or consult
your SATO dealer
5
Blink 3 Beeps Head Not Latched Latch Print Head securely and
make sure the Top Cover is
closed properly
6
Blink 3 Beeps Out of Paper 1) Replenish paper supply
2) Route paper through sensor
correctly
7
Blink 3 Beeps Sensor error 1) Adjust sensor level
8
Blink 3 Beeps Cutter error Connect cutter (optional item)
properly or consult your SATO
dealer
8.
ON Program Error Resend data to the printer
9
ON 3 Beeps Ribbon End Check ribbon loading and/or
load a new ribbon roll (TT model
only)
A
ON 1 Beep Receive Buffer Over-
flow
1) Restart the printer and retry
2) Modify host SW
3) Select correct communication
protocol settings
b
ON 1 Beep Parity error
(Serial I/F only)
Correct the Parity Settings or
consult your SATO dealer
e
ON 1 Beep Framing Error
(Serial I/F only)
Check and correct the data bit
setting and retry
8
ON 1 Beep Overrun Error
(Serial I/F only)
Check and correct the flow con-
trol settings and retry
E
ON 1 Beep LAN Time Out Error Check the Interface Card and all
associated connections to/from
it. Replace if necessary
F
3 Beeps Font/graphic Data
Error (Serial I/F only)
Recheck and correct the data
stream and retry
2
RFID Error Check the RFID equipment and
media
H
3 Beeps Error in Kanji Char-
acter ROM
Consult your SATO dealer