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10. Trouble-
shooting
Dialing and transmission problems
Problem Solution
No dial tone when you
pick up the handset or
press the SPEAKER key.
• Make sure the handset cord is connected to the
correct jack. See Connecting the handset in
Connections in Chapter 1.
Dialing is not possible. • Make sure the power cord is properly plugged into
a power outlet.
• Make sure that the telephone line is properly
connected to both the TEL. LINE jack and the wall
jack.
• Make sure that the fax machine is set to the correct
dialing mode for your telephone line. See
Connecting the telephone line cord in
Connnections in Chapter 1.
The power is on, but no
transmission takes place.
• Make sure that the receiving machine has paper.
• Make sure that the telephone line cord is plugged
into the TEL. LINE jack, and not the TEL. SET jack.
• If the receiving machine is in manual mode with no
attendant, reception will not be possible.
• Check the display for error messages.
• Pick up the handset and check for a dial tone.
Nothing is printed at the
receiving end.
• Make sure that the document for transmission is
placed face down in the feeder.
A distorted image is
received at the other end.
• If Error Correction Mode is turned off (see Error
Correction Mode in Chapter 2), noise on the
telephone line may cause distortion. Try sending
the document again.
• Make a copy of the document on your fax machine.
If the copy is also distorted, your fax machine may
need service.
all-fo2970.book Page 125 Monday, July 24, 2000 7:45 AM