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Problems and Solutions
126
Reception and copying problems
Problem Solution
The fax machine doesn't
receive documents
automatically.
• Make sure that the reception mode is set to FAX. If
you subscribe to a distinctive ring service, make
sure that the Distinctive Ring function is set to the
correct ring pattern. If you do not subscribe to a
distinctive ring service, make sure that Distinctive
Ring is set to OFF SETTING. (See Distinctive Ring
in Chapter 7.)
The power is on, but no
reception takes place.
• Make sure that the telephone line cord is plugged
into the TEL. LINE jack, and not the TEL. SET jack.
The printing paper comes
out blank when you try to
receive a document.
• Make sure that the document is loaded properly in
the feeder of the transmitting machine. Make a
copy or print a report to confirm the printing ability
of your machine.
The received document is
faint.
• Ask the other party to send higher contrast
documents. If the contrast is still too low, your fax
machine may need service. Make a copy or print a
report to check your machine’s printing ability.
• The toner cartridge may need replacement.
Received images are
distorted.
• If the sending machine has Error Correction Mode,
make sure this feature is turned on in both fax
machines (see Error Correction Mode in Chapter
2).
• If Error Correction Mode is turned off, noise on the
telephone line may cause distortion. Have the other
party try sending the document again.
• The drum cartridge may be damaged. Try a new
drum cartridge.
• Make a copy or print a report on your fax machine.
If the copy or report is also distorted, your fax
machine may need service.
all-fo2970.book Page 126 Monday, July 24, 2000 7:45 AM