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8-1
This chapter provides solutions to possible problems in a question and answer format. Locate the question that relates
to your problem and use the answer to help correct the situation. If you are unable to solve a problem using this manual,
please contact your dealer or nearest authorised service representative.
System settings
Descriptions of system settings similar to the following example appear in this manual.
Example:
➞ System Settings (Administrator) > "Copy Function Settings" > "Other Settings" > "Rotation Copy Setting" >
This is an abbreviated description of the procedure for selecting the setting. ">" indicates the setting sequence and
indicates the state of the setting after it has been enabled. Use these descriptions as a quick manual to help you
configure the settings.
TROUBLESHOOTING PROBLEMS
FREQUENTLY ASKED QUESTIONS
• Making a copy of a non-standard size
original . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4
• I can't print from a computer... . . . . . . . . . . . . . . 8-5
• Changing the paper size used for a print
job. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
• Adjusting the volume of the ringer . . . . . . . . . . . 8-7
• The machine starts printing when I try to
forward data.... . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7
• Checking the machine's communication
record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7
REMOVING MISFEEDS
• REMOVING MISFEEDS. . . . . . . . . . . . . . . . . . . 8-8
• PAPER MISFEED ILLUSTRATIONS . . . . . . . . . 8-9
REMOVING STAPLE JAMS
• FINISHER UNIT . . . . . . . . . . . . . . . . . . . . . . . . 8-15
• SADDLE STITCH UNIT . . . . . . . . . . . . . . . . . . 8-17
• FINISHER (3 TRAYS) . . . . . . . . . . . . . . . . . . . 8-19
INSTALLING THE SOFTWARE
• WHEN INSTALLATION WAS NOT
SUCCESSFUL . . . . . . . . . . . . . . . . . . . . . . . . . 8-21
• The printer driver cannot be installed
(Windows 2000/XP/Server 2003) . . . . . . . . . . . 8-23
COPYING
• PROBLEMS RELATED TO COPYING
OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . 8-24
• PROBLEMS RELATED TO COPY
RESULTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-26
PRINTING
• PROBLEMS RELATED TO PRINTING
OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . 8-27
• PROBLEMS RELATED TO PRINT
RESULTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-30
FACSIMILE
•
PROBLEMS RELATED TO TRANSMISSION
. . . 8-33
• PROBLEMS RELATED TO RECEPTION . . . . 8-35
• PROBLEMS RELATED TO TELEPHONE . . . . 8-36
• PROBLEMS RELATED TO AUDIBLE
SIGNALS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-36
• PROBLEMS RELATED TO ONE-TOUCH
INDIVIDUAL KEYS / GROUP KEYS . . . . . . . . 8-37
SCANNING / INTERNET FAX
• PROBLEMS RELATED TO SCANNING /
INTERNET FAX OPERATION . . . . . . . . . . . . . 8-38
• PROBLEMS RELATED TO SCAN
RESULTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-41
• PROBLEMS RELATED TO ONE-TOUCH
INDIVIDUAL KEYS / GROUP KEYS . . . . . . . . 8-43
CHAPTER 8
TROUBLESHOOTING