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14 Room Control Module Installation Guide for the 3000i 99-00360-02 REV A0
Customer Support
SMART’s Technical Support team welcomes your call. However, you may want to contact your
local reseller first if you experience problems with any SMART product. SMART’s resellers can
readily provide you with quick advice so you can start enjoying the benefits of the Room Control
Module for the Rear Projection SMART Board 3000i interactive whiteboard without delay.
Contacting SMART Technical Support
All SMART software includes free telephone, fax and e-mail support. There are a number of ways to
contact SMART Technical Support:
Telephone: toll-free at 1.866.518.6791 (Canada/U.S.) or +1.403.228.5940 (all other countries)
(Available 7 a.m. − 6 p.m. Mountain Time from Monday to Friday)
Fax: +1.403.245.0366
E-mail: support@smarttech.com
Web site: www.smarttech.com
Please note when you purchased the Room Control Module, the reseller’s name and the serial
number of both the Room Control Module and the 3000i so we may better assist you. The Room
Control Module serial number label is located above the Control port on the module (rear of
cabinet). The serial number label for the 3000i is provided in two places: on the patch panel at the
rear of the cabinet and inside the right-hand door on the front.
Other SMART Contacts
Main switchboard: toll-free at 1.888.42.SMART (Canada/U.S.) or +1.403.245.0333 (all other
countries)
Fax: +1.403.228.2500
E-mail: info@smarttech.com
Our address: SMART Technologies Inc.
Suite 600, 1177 − 11th Avenue SW
Calgary, AB CANADA T2R 1K9
Product Warranty
The Room Control Module is covered by a one-year parts and labor warranty. Customers must
return any defective merchandise to an authorized service center as directed by the distributor,
dealer or manufacturer.
Warranty Shipping Charges
Shipping charges incurred from warranty service are paid as follows: The customer is responsible
for shipping the system to the service center. SMART pays return shipping via ground service on
any product returned for service within the warranty period. Any charges associated with a
customer-requested rush order are billed to the customer. Following the warranty period, the
customer is responsible for shipping the product to and from the service center. Read the warranty
shipped with your Room Control Module for details.