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Troubleshooting
Notes
The bookmarks, highlights, markups, or the setting
information may be deleted by resetting.
The screen will not change after pressing the RESET
button. Slide the POWER switch to turn on the Reader
again.
Check the symptoms in “Troubleshooting” (
page 162
).
Check for information about the issue in Reader
Library Help.
Look for information about the issue on one of
the support Web sites.
http://www.sony.com/readersupport
If the approaches listed above fail to resolve the
issue, consult Sony Customer Support.
Phone number: 1-866-962-7669
In the event that your Reader is lost or
stolen
It is recommended that you contact Sony Customer
Support immediately to de-authorize the device from
your account.
Phone number: 239-768-7547
Calling from outside the US: 1-239-768-7676
Hours: Mon-Fri 9:00AM-10:00PM / Sat-Sun 10:30AM-
7:15PM EST
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