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Troubleshooting
Symptom Cause/Remedy
The Reader
becomes unstable
while it is connected
to the computer.
A USB hub or USB extension cable
is used for the connection.
Connection via an extension cable
or USB hub is not guaranteed.
Connect the USB cable directly to
the computer.
The Reader’s battery
cannot be charged.
The USB cable is not connected
properly. Verify and try again.
Charge via an AC outlet (
page
22
).
Charge the battery within the
temperature range of 41 °F to 95 °F
(5 °C to 35 °C).
Otherwise, the charging may be
insufficient or may not start.
Continued
Connection to the computer (continued)