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Personal Computer
VAIO Fit 14E/15E SVF1421/SVF1521
What should I do if my VAIO computer becomes
unstable (Windows does not start)?
Try the suggestions below:
Restore computer system files.
Use the restore point that you created before your VAIO computer becomes
unstable. See Restoring System Files Using the Restore Point when You cannot
Start Windows for more information.
Restore your VAIO computer from a system image backup if you have created the
backup. Refer to Windows Help and Support (Opening Windows Help and
Support) for more information.
Any file you have created or changed after you created the system image backup
will not be restored.
You need to back up such a file with VAIO Care (Rescue Mode): VAIO
recovery solutions. See Backing Up Your Data when You cannot Start Windows
for more information.
Use VAIO Hardware Diagnostics to identify problems on your VAIO
computer.
With the app, you can check if the computer hardware (a CPU, a memory module,
and a built-in storage device) needs to be replaced.
To start VAIO Hardware Diagnostics, select Tools and VAIO Hardware
Diagnostics in VAIO Care (Rescue Mode): VAIO recovery solutions.
Follow the instructions in Recovering from the Recovery Area to recover your
VAIO computer.
If you have not backed up your data, be sure to make a backup copy of your
valuable data using VAIO Care (Rescue Mode): VAIO recovery solutions
before recovering your VAIO computer. See Backing Up Your Data when You
cannot Start Windows for more information.
If you have a backup created with the Windows backup feature before your VAIO
computer becomes unstable, but you have created or changed the file after that,
back up such a file with VAIO Care (Rescue Mode): VAIO recovery solutions.
Note
Recovering your VAIO computer will delete all the data on the built-in storage
device.
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