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Troubleshooting the Software
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Troubleshooting the Software
My software program stops responding or crashes.
Contact the software publisher or designated provider for technical support. See
“Software Support Information” for contact information.
When I click an application icon, the message “You must insert the application
CD into your optical drive” appears and the software does not start.
❑ Some titles require specific files that are located on the application CD.
Insert the disc and try starting the program again.
❑ Make sure you place the CD in the tray with the label side facing up.
I hear background “noise” while using Windows Media Player to play my music
CDs.
Sony suggests using the preinstalled Media Bar software to play audio CDs.
The application cannot find a file while a PC Card is inserted.
Some PC Cards when inserted in a notebook that is connected to the docking
station may change the drive letters of the disk drives in the docking station. If
this occurs, an application you are using may not be able to find files.
To correct this condition perform one of the following steps:
❑ Remove the PC Card and restart your notebook, and do not insert the PC
Card while using that application.
❑ Change the drive letters of the disk drives of the docking station or of the PC
Card. Refer to the Windows help files or the manuals of the application to
change the drive letters.