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Getting Help
Sony provides you with several support options to answer questions about
your VAIO notebook or the preinstalled software. Refer to these resources
in the order they are listed.
Support Options
1 VAIO® User Guide and VAIO® Quick Start
The online VAIO® User Guide and printed VAIO® Quick Start provide
you with information on how to maximize your notebook capabilities
and solve common problems. To access the online user guide, click
Start in the Windows® taskbar, select Help Center and VAIO
Documentation. The quick start is supplied with your notebook.
2 Manuals and online help files that may accompany your
preinstalled software
Most of the manuals for preinstalled software are located on your hard
disk drive as online help files. You can access the online help files
from the Help menu in the specific application. A printed manual is
available for some applications.
3 VAIO Support Agent
VAIO Support Agent can be accessed from the Windows desktop.
Using advanced diagnostic technology, Sony’s VAIO Support Agent
runs scheduled protections of your applications, network settings, and
other important software settings. When your software is protected,
you can use VAIO Support Agent to repair software problems by
restoring your software to any of the previously protected states.
4 Sony PC Support
Provides instant access to information on commonly encountered
problems. Enter a description of your problem and the Knowledge
Database searches for the corresponding solutions online. You can
access the Sony PC Support at: http://www.sony.com/pcsupport.