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Troubleshooting the Modem
My modem does not work.
❑ Check that the phone line is plugged into the line jack. See “Using a Phone
Line” for more information.
❑ Check that the phone line is working by plugging the line in an ordinary
phone and listening for a dial tone.
❑ Verify that the phone number the program is dialing is correct.
❑ Verify that the software you are using is compatible with the notebook’s
modem. (All preinstalled Sony programs are compatible.)
My modem connection is slow.
Your notebook is equipped with a V.90/K56flex-compatible modem. Many
factors may influence modem connection speed, including telephone line noise
or compatibility with telephone equipment (such as fax machines or other
modems). If you think your modem is not connecting properly to other PC-based
modems, fax machines, or your Internet Service Provider, proceed as follows:
❑ Have your phone company verify that your phone line is free from any line
noise.
❑ If your problem is fax-related, check that there are no problems with the fax
machine you are calling and that it is compatible with fax modems.
❑ If you are having a problem connecting with your Internet Service Provider,
check that the ISP is not experiencing technical problems.
❑ If you have a second phone line available, try connecting the modem to that
line.